This page serves as reaction to the negative langocity reviews over the internet which you are probably curious of. This also details the improvements of our company over the past few years.You might also want to consider that the not so good ratings our company has received does not reflect the totality of the orders we have been handling for the hundreds of customers we serve monthly ever since 2008.
Moreover, we would like to assure you that we do not disregard feedback from our customers. As a result of this, we have already updated our checkout process significantly, as well as making enough changes in our customer service infrastructure.
The most common problem raised to us is the inability of our software to download files which are in .zip file format. We assumed that our customers know how to deal with this kind of file format since it has been circulating for more than 10 years. To correct this, we have formulated new download software that you need to download to your desktops or notebooks after successful purchase. This download manager is what you'll use to download large audio and text files to complete your Langocity course. Please take a glimpse of the video below to see how this download manager works.
Online langocity reviews also show that some of our customers have been billed twice for the same purchase. We already have an existing policy wherein we refund all purchases billed twice. The update we made for our checkout process will make it harder for our customers to unintentionally purchase orders twice. But, if you still manage to purchase the same product more than once, just make a report to our customer care.
We have received reviews of slow turn-around time for complaints and some even states that we do not respond at all. Our company also has a policy of answering customers' queries ever since we started. But, our responses frequently go to our customers' spam box which they commonly neglect to check. To remedy this, we have adopted these steps:
Text warnings and a video at Langocity Customer Care have been added to remind clients to check spam boxes for replies.
Customer Service has been improved and upgraded. Customer order history has been incorporated with user submitted support requests for a faster response and the number of agents are now bigger to accommodate every request plus, the support requests have been linked to customer accounts for the users to view their own support requests and responses directly from their account.
Langocity is a company that provides approachable customer service fast and langocity reviews are taken seriously. For questions, concerns and complaints regarding Langocity, please contact customer care.
Langocity is a scam, the files that are on the disc are copied pdf files from the internet and are not legible. The audio files that are supposed to be on the disc are not there, the audio portion is completely blank. There are no people on the video chat network ever to learn with. This program was a scam and rip off, do not buy it or trust this company or you will regret it. I am filing a complaint with the better business burea and the FBI since the disc was mailed it makes it a federal scam and can be prosecuted under federal law.
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